Terms and Conditions of Service
Please read these terms and Conditions of service carefully before using our services
1. Agreement to Terms and Conditions
By accessing our website and services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing our services.
These terms apply to all users, visitors, and others who access or use our services.
2. Intellectual Property Rights
Our service and its original content, features, and functionality are owned by us and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
- All content is our exclusive property
- You may not copy or modify the content
- Our trademarks may not be used without permission
- Content is for personal, non-commercial use only
3. User Accounts
When you create an account with us, you must provide accurate, complete, and current information. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account.
Important Notice
You are responsible for safeguarding the password and for all activities that occur under your account.
4. Prohibited Activities
You may not access or use the Service for any purpose other than that for which we make it available.
5. Disclaimers
Your use of our service is at your sole risk. The service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, whether express or implied.
We do not guarantee that:
- The service will meet your requirements
- The service will be uninterrupted or error-free
- Results from using the service will be accurate
- Any errors will be corrected
6. Limitation of Liability
In no event shall we be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages arising out of or in connection with your use of the service.
7. Indemnification
You agree to defend, indemnify, and hold us harmless from and against any claims, liabilities, damages, losses, and expenses arising out of your use of the service.
8. Termination
We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of Kenya, without regard to its conflict of law provisions.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time. We will provide notice of any changes by posting the new Terms on this page.
By continuing to access or use our service after those revisions become effective, you agree to be bound by the revised terms.
Questions About Terms?
If you have any questions about these Terms, please contact us.
Contact SupportGuardian Gate Documentation
This documentation provides an overview of how to use the GuardianGate system for child safeguarding in schools. It covers key features, user roles, and best practices.
1. Getting Started
Registration and Login: School admins can register via the dashboard. Roles include Super Admin, School Admin, Beacon Teachers, Students/Guardians (limited access). Use secure passwords and enable Two-Factor-Authentication if available.
Dashboard Overview: The central hub shows metrics like active cases, compliance scores (star ratings), recent reports. Navigate to modules from the menu.
2. Reporting Incidents
Anonymous Reporting: Access the reporting portal without login. Fill in details, upload evidence (encrypted), categorize (e.g., abuse, bullying).
Suggestion Box: Submit anonymous feedback or ideas for safety improvements. Admins review and action them.
Best Practice: Encourage use of multi-channel intake (web, email, SMS) for accessibility.
3. Investigating Cases
Case Assignment: Admins assign cases to investigators or beacon teachers. Track status (open, in-progress, resolved).
Evidence Management: Upload/view secure files. Use risk assessment checklists aligned with safeguarding policies.
Timeline: Log steps with timestamps for accountability.
4. Followup and Referral
Action Tracking: Create tasks with deadlines and reminders (email/SMS).
Referral Pathway: Use workflow maps to refer cases to psycho-social, legal, or medical providers from the database.
Closure: Require resolution notes and feedback. Auto-archive closed cases.
5. Resources and Compliance
Resource Library: Access policies, PSEA materials, training modules.
Compliance Tracker: Self-assess on 6 areas (policy adoption, capacity building, etc.). System calculates star ratings (1-5).
Organogram: View interactive hierarchy of safeguarding committee.
6. Analytics and Admin Tools
Analytics: Generate reports on trends, export to PDF/CSV.
User Management: Add/edit roles, permissions.
Audit Logs: Track all actions for security and compliance.
7. Security and Best Practices
Data Protection: All data encrypted, compliant with COPPA/GDPR. Obtain parental consent for child data.
Training: Use capacity building module for quizzes and certificates.
Troubleshooting: Contact support for issues. Regularly backup data.
8. FAQ
Q: How do I report anonymously? A: Use the reporting portal without logging in.
Q: What if I'm a student? A: Access limited features with guardian consent.
For more details, refer to the FAQ page or contact support.